Terms of service

Last Updated: 03 MAY 2025

Welcome to Lune Collection. By accessing our website, browsing our products, or placing an order, you agree to the terms and conditions stated below. Please read them carefully before making a purchase.

1. General Terms

Lune Collection provides fashion and lifestyle products through our online store. By using our website, you confirm that you are at least the age of majority in your country or that you are using the website with the permission of a parent or guardian.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any updates will be posted on this page.

2. Product Information

We do our best to display product images, descriptions, colors, sizes, and details as accurately as possible. However, slight differences may occur due to lighting, screen settings, photography, or supplier variations.

Lune Collection reserves the right to correct any errors in product information, pricing, availability, or descriptions at any time without prior notice.

3. Pricing & Payments

All prices are listed in AED unless stated otherwise.

We may offer discounts, promotions, or special offers from time to time. These offers may be changed, extended, or removed at our discretion.

Payment methods may include online card payments, Cash on Delivery, or other available payment options shown at checkout.

4. Orders

Once an order is placed, the customer is responsible for ensuring that all details are correct, including name, phone number, delivery address, and product selection.

Lune Collection reserves the right to cancel or refuse any order if there is an issue with payment, incorrect customer information, suspected fraud, unavailable stock, or any other valid reason.

5. Delivery

We aim to process and deliver orders as quickly as possible. Delivery times may vary depending on the customer’s location, order volume, courier availability, and other factors outside our control.

Customers must be available to answer calls or messages from our delivery team. Failed delivery attempts caused by incorrect information or lack of response may result in delays or cancellation.

6. Returns & Refunds

Lune Collection does provide returns and refunds under our Return & Refund Policy.

Customers may request a return within 7 days of receiving the order, provided the item is unused, in its original condition, and returned with all packaging, tags, and accessories.

Refunds are subject to inspection and approval by our team.

7. Exchanges

Exchanges may be offered if the item received is damaged, defective, incorrect, or eligible under our exchange conditions. Exchange requests must be made within 7 days of delivery.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us as soon as possible with your order number and clear photos of the item and packaging.

Our team will review the issue and provide a suitable solution, which may include replacement, exchange, or refund where applicable.

9. Customer Responsibility

Customers are responsible for providing accurate order and delivery information. Lune Collection will not be responsible for delays, failed deliveries, or losses caused by incorrect details provided by the customer.

Customers must also ensure that returned items are properly packed and protected during return delivery.

10. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with website security, copy our content without permission, or use our platform for illegal or harmful activities.

Any misuse of the website may result in restricted access or cancellation of orders.

11. Intellectual Property

All website content, including images, text, branding, designs, layout, and graphics, belongs to Lune Collection or its respective content owners. You may not copy, reproduce, or use our content without written permission.

12. Limitation of Liability

Lune Collection is not responsible for any indirect, accidental, or unexpected damages resulting from the use of our website, products, or services.

Our responsibility is limited to the value of the product purchased, where applicable.

13. Contact Us

For questions regarding these Terms of Service, orders, returns, refunds, or exchanges, please contact Lune Collection through our official customer support channels.