Refund policy

At Lune Collection, we want our customers to shop with confidence. If you are not fully satisfied with your order, we do provide returns and refunds under the conditions below.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and returned with the original packaging, tags, accessories, and any included items.

Products that are damaged, worn, washed, altered, used, or returned without original packaging may not be accepted.

Refunds

Once we receive and inspect the returned item, our team will confirm whether the refund has been approved.

If approved, the refund will be processed through the original payment method where possible. For Cash on Delivery orders, our team will contact the customer directly to arrange the refund method.

Refund processing time may vary depending on the payment provider or bank.

Exchanges

We also provide exchanges if the item is defective, damaged, or if you received the wrong product. Exchange requests must be made within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and assist you with a replacement, exchange, or refund where applicable.

Non-Returnable Items

For hygiene and quality reasons, some items may not be eligible for return once opened, used, or worn. Sale items, customized items, or items marked as final sale may also not be eligible for return unless they arrive damaged or incorrect.

Return Shipping

Customers may be responsible for return delivery charges unless the item received was damaged, defective, or incorrect.

Contact Us

For return, refund, or exchange requests, please contact Lune Collection with your order number and reason for return.