Shipping policy

At Lune Collection, we aim to process and deliver every order as quickly and smoothly as possible across the UAE.

Order Processing

Once your order is placed, our team will review and prepare it for delivery. Orders are usually processed within 1–2 business days, depending on order volume, product availability, and confirmation of customer details.

For Cash on Delivery orders, our team or delivery partner may contact you to confirm your order before dispatch.

Delivery Time

Delivery usually takes 1–2 business days within the UAE.

Delivery time may vary depending on your location, courier availability, public holidays, weather conditions, or high order volume.

Delivery Areas

We currently deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, and other available service areas.

Some remote areas may require additional delivery time.

Shipping Fees

Shipping fees, if applicable, will be shown at checkout before you confirm your order.

From time to time, Lune Collection may offer free delivery promotions or special shipping offers.

Cash on Delivery

We offer Cash on Delivery where available. Customers are requested to keep the exact amount ready and answer delivery calls or messages to avoid delays.

Failed Delivery Attempts

Customers are responsible for providing the correct name, phone number, and full delivery address.

If the customer does not answer calls, provides incorrect information, or is unavailable at the delivery location, the order may be delayed, cancelled, or subject to another delivery attempt.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact Lune Collection as soon as possible with your order number and clear photos of the package and product. Our team will review the issue and assist you with a replacement, exchange, or refund where applicable.

Contact Us

For shipping or delivery questions, please contact Lune Collection through our official customer support channels.